1. Introduction

Welcome to Crochet By Plabita. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
• User-Generated Content & Images: Information and files you submit directly to us, including photos, illustrations, and descriptions uploaded for custom order inquiries and product reviews.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process your orders and deliver products to you.
• Review and visualize custom order requirements using images you upload.
• Email you regarding your account or order.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
• Respond to product and customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention and Deletion

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

• Image Uploads: Images uploaded for custom orders or inquiries are securely stored. If you wish to have your uploaded images deleted, you may submit a request to us. We guarantee the deletion of such user-uploaded images upon request within 90 days.
• Account Deletion: You can request to delete your account and personal data at any time by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., transaction records).

7. User-Generated Content & Conduct

By uploading images, text, or other content ("User Content") to our site (e.g., for custom orders), you agree to the following terms:

• Ownership: You represent and warrant that you own or have the necessary rights and permissions to use and upload the User Content.
• Prohibited Content: You agree not to upload any content that is offensive, defamatory, obscene, illegal, or infringes upon any third party's intellectual property rights (including copyright and trademark).
• Right to Refuse: We reserve the right, at our sole discretion, to reject custom order requests, delete uploaded images, or terminate accounts if we determine the User Content violates these terms or is otherwise inappropriate.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

hook@crochetbyplabita.com